How to Fix Android.Process.Media Has Stopped on Realme GT Neo 5 SE

Like any other technological system, Android is not without its fair share of problems. One of the most common issues that Android users face is the android.process.media error. If you have encountered this problem lately, you don’t need to worry, this article will clearly explain what exactly causes this error and how to fix it safely.

Part 1. Why this error pops up?

There are several reasons why this error can occur repeatedly and it is worth noting the various reasons why this happens so that you can avoid the problem in the future. Some of the most common ones include:

1. Moving from one custom ROM to another can cause this error to occur
2. A failed firmware upgrade may also be to blame
3. A virus attack can also result in this error among many others
4. Restoring apps via a Titanium backup is also a major cause
5. Failure of certain apps such as the download manager and the media storage

Part 2. Back up your Android Data First

It is always a good idea to back up your data especially before embarking on any attempt to fix any problem with your device. This way you will always have your data with you just in case something goes wrong and you lose all your data. Wondershare Dr.Fone will help you easily back up your Realme GT Neo 5 SE. The application will allow you to back up your device with a few clicks and you can restore what you want from your backup .

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Follow the steps below to learn how to back up your phone in steps.

Step 1. Download, install, and run the program

Click the “Start Download” button above to get the software installed on your computer. Then run it. The primary window of the software looks like below.

Step 2. Connect your device

Then connect your Realme GT Neo 5 SE to the computer and make sure that it can be recognized by your computer. Then click on “My Backup” on Dr.Fone.

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Step 3. Begin to backup

When your device is displayed on the window of the program, click “Back Up Now “ to begin. The rest will be done by the program.

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Part 3. How to Fix “Android. Process. Media” Error

With a full backup of your Realme GT Neo 5 SE, you can now embark on a mission to fix the error. There are several methods to clear this error. We have outlined three of the most effective solutions here.

Method 1: Ensure app and system updates

Updates often include patches for known issues and vulnerabilities. Ensuring that both apps and the system are up to date can resolve many potential problems.

Step 1: Visit the Google Play Store to check for available app updates.

Step 2: In “Settings,” go to “System” > “Software Update” to check for system updates.

Method 2: Reset app preferences

App preference settings might sometimes lead to conflicts or anomalies. Resetting these settings can revert apps to their default state, resolving potential issues.

Step 1: Go to “Settings” on your device.

Step 2: Access “Apps.”

Step 3: Tap the menu icon in the upper-right corner and select “Reset App Preferences.”

Method 3: Clear the cache and data on your device

Step 1: Go to Settings> Applications> Manage Applications and find the Google Services framework.

Step 2: Next, find Google Play from the same Manage Applications page.

Step 3: Tap on it and then Tap on clear cache.

Step 4: Press the back button to go back to the Google Services framework and then choose Force stop > clear cache > OK

Step 5: Next you need to open Google Play and when presented with an error, click OK

Step 6: Turn off the Realme GT Neo 5 SE device and then turn it back on. Go to the Google Services framework again and turn it on to see if the issue has been resolved.

Method 4: Check Google Sync & Media Storage settings

Step 1: Go to Settings > Accounts and Personal> Google Sync and uncheck all the checkboxes to stop the Google Synchronization.

Step 2: Disable and Clear all Media Storage data by going to Settings> Apps> All Apps. Find the Media Storage> Clear Data> Disable

Step 3: Use the same method as above to clear the Download Manager data

Step 4: Turn off your device and then turn it on

This Should clear the error message for good.

Method 5: Boot your device into safe mode

Safe mode can temporarily disable third-party apps, allowing only core system apps. This detects if a third-party app causes the “Android process media keeps stopping” error. If the problem disappears in safe mode, a third-party app might be the cause. Uninstalling it can restore normal function. If the problem persists in safe mode, a deeper system issue might exist, needing further investigation or support.

Method 6: Fix the error by using a dedicated repair tool

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Step 1. Connect your Realme GT Neo 5 SE

After launching Dr.Fone, click on “System Repair” from the main window.

Then connect your Realme GT Neo 5 SE with the correct cable and choose “Android” > click “Start”.

In the Realme GT Neo 5 SE device information interface, remember to select the correct information. Then confirm the warning and click “Next”.

To confirm the Android repair may erase all data on your device, you need to type in “000000” to proceed.

Step 2. Repair your Realme GT Neo 5 SE in Download mode.

Read and follow the guide here to boot your Realme GT Neo 5 SE in Download mode.

Then click “Next” to start downloading the firmware.

It may take a while, so you could have a cup of coffee to wait for the repair process completed.

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Method 7: Factory Reset your device

If the above steps fail, you might need to perform a factory reset. A factory reset restores the Realme GT Neo 5 SE device to its initial state, which can eliminate many problems, but it will also erase all data. Ensure you back up your important data before proceeding.

Method 8: Seek Manufacturer Support

If the problem persists after trying the above steps, it could be related to specific device or software issues. It’s advisable to contact your device manufacturer’s support team for more detailed guidance and assistance.

It is our hope that when faced with this fairly common error, you will not panic. This is a fairly mild issue that can easily be fixed as we have seen above.

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7 Fixes for “Unfortunately, Phone Has Stopped” on Realme GT Neo 5 SE

Encountering issues with the Phone app is never welcoming. Being one of the useful apps, seeing it crashing and unresponsive gives sheer despondency. If talked about the triggering points, they are numerous. But the central point is what to do when the Phone app keeps crashing. In this article, we have discussed this issue in detail. To know this and more about why the “Unfortunately, Phone has stopped” error crops up, read this article and get the problem sorted on your own.

Part 1: When can the “Unfortunately, Phone has stopped” error come?

First things first! You need to stay updated on why the Phone app keeps stopping or crashing before jumping to any solution. Following are the points when this error comes up to annoy you.

When you install a custom ROM, the issue might occur.
The upgrading of the software or incomplete updates can lead to crashing the Phone app.
Data crashes can be another reason why this error shows up.
Infection through malware and virus on your phone is also included when the Phone app might crash.

Part 2: 7 Fixes for the “Unfortunately, Phone Has Stopped” error

2.1 Open the Phone app in Safe Mode

First and foremost, the thing that can let you get rid of this trouble is Safe Mode. It is a feature that will end any excessive background functioning of the Realme GT Neo 5 SE device. For instance, your device will be able to run sans any third-party apps when in Safe mode. Since the important functions and the naïve apps will be running on the Realme GT Neo 5 SE device, you will get to know if it’s really a software glitch or not by running the Phone app in Safe mode. And this is the first solution we would recommend you make use of when the Phone app has stopped. Here is how to enable Safe Mode.

Switch off the Realme GT Neo 5 SE phone first.
Now keep pressing the “Power” button until you see the Realme GT Neo 5 SE logo on the screen.
Release the button and immediately press and hold the “Volume Down” key.
Leave the key once the Realme GT Neo 5 SE device is in Safe mode. Now, the third-party apps will be disabled and you can check if the Phone app is still not responding or everything is fine.

2.2 Clear the cache of the Phone app

The cache should be cleaned timely if you want any app to work properly. Due to the constant usage, the temporary files get collected and may corrupt if not cleared. Hence, the next solution you should try when the Phone app keeps stopping is to clear the cache. Here are the steps to be performed.

Open “Settings” on your device and go to “Application” or “Apps”.
Now from the list of all applications, go to “Phone” and tap on it.
Now, click on “Storage” and choose “Clear Cache”.

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2.3 Update Google Play services

Since Android is created by Google, there must be some Google Play services that are crucial to run several system functions. And if attempting the previous methods isn’t of any use, try updating Google Play services when you find the Phone app stopped. For doing this, you need to make sure that automatic updates are turned on in Google settings. If not, enable it and get the apps including Google Play services updated for smoother functions.

2.4 Update the Realme GT Neo 5 SE firmware

When the firmware is not updated, it may conflict with some apps and maybe that’s why your Phone app falls prey. Therefore, updating Realme GT Neo 5 SE firmware will be a sane step that should be taken when the Phone app has stopped. Follow the below-mentioned steps and then check if the Phone app is opening or not.

Open “Settings” and go to “About Device”.
Now tap on “Software Updates” and check for the availability of the new update.

Download and install it and then try to use the Phone app.

2.5 Clear partition cache

Here is another resolution for the “Unfortunately Phone has stopped” error. Clearing the partition cache will remove the whole cache of the Realme GT Neo 5 SE device and make it work like before.

Switch off your device to begin with and enter the recovery mode by pressing the “Home”, “Power” and “Volume Up” buttons.
The recovery mode screen will appear now.
From the menu, you need to choose “Wipe Cache Partition”. For this, you can use the Volume keys to scroll up and down.
To select, press the “Power” button.
The process will begin and the Realme GT Neo 5 SE device will restart post it. Check if the problem still persists or it is finished. If unfortunately not, get to the next and the most productive solution.

2.6 Get the Realme GT Neo 5 SE system repaired in one click

If still, the Phone app keeps stopping after trying everything, here is the most effective method that can surely help you. Dr.Fone - System Repair (Android) is a one-click tool that promises to repair Android devices hassle-free. Be it apps crashing, the black screen, or any other issue, the tool has no problem fixing any sort of issue. Here are the benefits of Dr.Fone - System Repair (Android).

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Android repair tool to fix “Unfortunately, Phone Has Stopped” on Realme GT Neo 5 SE devices.

It takes no special skills to operate it and fairly works to bring the Android system to normalcy.
It shows great compatibility with all Realme GT Neo 5 SE devices and other Android phones supporting over 1000 Android brands.
Fixes any kind of Android issue without any complication.
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How to fix crashing Phone app using Dr.Fone - System Repair (Android)

Step 1: Get the Software Installed

Click the “Start Download” button to download the tool on your computer, and then open the program to begin the repair, click on “System Repair”.

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Step 2: Plug the Phone with PC

Take your original USB cord and then connect your Realme GT Neo 5 SE to the computer. When the Realme GT Neo 5 SE device is connected, click on “Android” from the two tabs > click “Start”

Step 3: Enter the Details

As the next step, enter some important details on the next screen. Be sure to enter the right name, brand, and model of the Realme GT Neo 5 SE device. When done everything, verify once and click on “Next”.

Step 4: Downloading Firmware

Downloading firmware will be the next step. Prior to this, you have to go through the instructions given onscreen to enter the DFU mode. Please click on “Next” and the program will bring the suitable firmware version and start downloading it.

Step 5: Get the Realme GT Neo 5 SE device Repaired

When you see the firmware has been downloaded, the issue will begin to get resolved. Hang on and wait until you get notified for the repair of the Realme GT Neo 5 SE device.

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2.7 Factory reset

If none of the above methods worked for you, the last resort you are left with is a factory reset. This method will wipe everything from your device and make it function like normal. We also suggest you make a backup of your data if it is important so as to prevent the loss. Here is how to do this to fix the crashing Phone app.

Open “Settings” and go to the “Backup and Reset” option.
Look for “Factory data reset” and then tap on “Reset phone”.
Within a while, your device will go through resetting and boot up to normalcy.

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How to Flash Dead Realme GT Neo 5 SE Safely

Fix malfunctioning Android to normal in one click.
Highest success rate to fix all Android issues.
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A phone is considered to be dead when it becomes completely unresponsive and refuses to switch on. Similarly, an Android phone is said to be dead when it does not boot up. You may try to switch it on several times by pressing the power button but in vain. You will see no sign of the phone’s logo or anything like a welcome screen. The Android phone’s screen remains black and does not illuminate when you try to turn it on. Interestingly, even when you charge this dead device, it does not show that it is getting charged.

Many people regard this as a battery issue, and many think of it as a temporary software crash. Some users also seem to believe that this is because of a virus attack. However, if you are looking for ways that tell how to fix a dead Android phone, you must understand that a dead phone or device can be cured by flashing custom firmware safely. If you are keen to know how to flash a dead Android phone or how to flash dead Android phones using PC, here are ways to help you.

Given below are eight techniques to flash your Realme GT Neo 5 SE safely, depending upon which phone you are using. It may seem time-consuming and tedious, but we can assure you that it works. So, move ahead and read on to learn about flashing new firmware, your Realme GT Neo 5 SE, MTK Android, and Realme GT Neo 5 SE safely.

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Part 1: Can a Dead Phone Be Flashed?

Flashing a dead Android phone might be skeptical for many users who have been in such a situation. Although it is possible to flash a dead Android phone, it is essential to be aware of the reasons that lead you into such a situation. Before a remedy, diagnosing the problem is a necessity for retaining the Realme GT Neo 5 SE device.

From battery issues to physical damage to the Realme GT Neo 5 SE device, there can be many reasons your Realme GT Neo 5 SE died. The reasons for a dead Android phone are not restricted to these points. There can be software-related issues or firmware issues that might cause such havoc on your Android.

Part 2: How to flash Realme GT Neo 5 SE in one click

While you are worried about how to flash Realme GT Neo 5 SE instantly with a single click, Dr.Fone - System Repair (Android) swiftly makes its way with a galore of options for you. This amazing tool from Wondershare can fix a plethora of Android system issues such as crashing of apps, black screen of death, failed system update, etc. Moreover, it can also get your device out of boot loop, unresponsive bricked Android mobiles as well as stuck at the Realme GT Neo 5 SE logo.

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Step-by-step Tutorial

We are going to explain how to flash a dead Android phone using a PC using Dr.Fone - System Repair (Android)

Note: Before you understand how to flash Dead Android phone, take a backup of your data and then proceed to avoid any data loss.

Phase 1: Prepare your Realme GT Neo 5 SE

Step 1: Once you have downloaded and installed Dr.Fone, launch it. From the main menu, tap on ‘System Repair’ and get your Realme GT Neo 5 SE connected to it.

Step 2: Click ‘Android Repair’ from the available options, and then press the ‘Start’ button to fix the Dead Android phone by flashing it.

Step 3: On the Realme GT Neo 5 SE device information screen, pick the appropriate device brand, name, model, and other details followed by tapping the ‘Next’ button.

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Phase 2: Put the Android device in Download mode to start repair.

Step 1: It is essential to boot your Realme GT Neo 5 SE in Download mode before repairing.

If the Realme GT Neo 5 SE device has a ‘Home’ button: Turn it off and then hold down the ‘Volume Down’, ‘Home’, and ‘Power’ buttons altogether for 5-10 seconds. Un-hold all of them and hit the ‘Volume Up’ button for entering ‘Download’ mode.

In the absence of a ‘Home’ button: Switch off the Android device and hold the ‘Volume Down’, ‘Bixby’, and ‘Power’ buttons for 5 to 10 seconds, then release them. Hit the ‘Volume Up’ button for entering the ‘Download’ mode.

Step 2: Press the ‘Next’ button for initiating firmware download.

Step 3: Once the firmware gets downloaded and verified Dr.Fone - System Repair (Android) starts to flash your Dead Android phone. All the Android system issues will be fixed soon after.

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Part 3: How to flash Realme GT Neo 5 SE dead phone with Odin?

In this segment, we will learn how to fix the dead Android phone, i.e., Realme GT Neo 5 SE phones using Odin software. Odin is software used internally by Realme GT Neo 5 SE to generally unblock devices and perform a more utility-based job, namely, flashing new firmware in place of the old one. There are different variants available, so choose the one which is supported by your Galaxy phone. Here is a step-by-step explanation of how to flash dead Android phone (Realme GT Neo 5 SE) using Odin software.

Step 1: Install the driver software on the computer. You can find the best driver software for your device and PC on the official Realme GT Neo 5 SE website. You may also download Realme GT Neo 5 SE Kies on your PC. Once you have downloaded and installed the driver software, restart the PC.

Step 2: Now download suitable firmware for your device in the form of a zip folder that you can open and store on your desktop.

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Make sure the file is .bin, .tar, or .tar.md5 only as these are the only file types recognized by Odin.

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Step 3: In this step, download the latest version of Odin on your PC and move it to the desktop, and then right-click on the downloaded Odin file to select “Run as Administrator”.

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Step 4: Now, boot your dead device to Download Mode by pressing the power, volume down, and home button together. When the phone vibrates, release the power button only.

Step 5: Gently press the volume up button, and you will see the Download Mode Screen.

Step 6: Now, you may use a USB to connect your Realme GT Neo 5 SE to the PC. Odin will recognize your device, and in the Odin window, you will see a message saying “Added”.

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Step 7: In this step, find the tar.md5 file you downloaded by clicking on “PDA” or “AP” on the Odin window and then click “Start”.

Finally, once the flashing process is complete, your Realme GT Neo 5 SE phone will reboot and start normally, and you may see a “Pass” or “Reset” message on the Odin window on the PC.

Part 4: How to flash MTK Android dead phone with SP Flash tool?

SP Flash tool, also known as SmartPhone Flash tool is a popular freeware tool used to flash custom ROM or firmware in MTK Android phones. It is a very successful tool and is extremely easy to use.

Let us look at the steps given below to learn how to flash dead Android phones using PC with the help of the SP Flash tool.

Step 1: To start with, download and install the MTK driver on your PC and then download the ROM/firmware you wish to use for flashing purposes.

Step 2: Once done, you should download the SP Flash tool and extract it on your PC and move on to launch the Flash_tool.exe file to open the SP Flash tool window.

Step 3: Now, on the SP Flash tool window, click on “Download” and select “Scatter-loading”.

Step 4: The last step would be to locate the file downloaded by you and click “Open” and then finally, select “Download” on the SP Flash tool window.

After completing the above steps, connect your dead device to the PC with a USB cable and wait for it to get recognized. The flashing process will take a few minutes to finish and then you will see a green circle indicating “OK Download”.

That’s it! Now simply disconnect your phone and wait for it to reboot.

Part 5: How to flash Realme GT Neo 5 SE dead phone with the Phoenix tool?

Phoenix tool, better known as PhoenixSuit, is a tool similar to the SP False tool and Odin. It works very well with Realme GT Neo 5 SE and is the best answer to “How to fix dead Android phone?”, “How to flash dead Android phone using PC?”, etc.

Let’s look at the steps of flashing the Realme GT Neo 5 SE dead phone with the Phoenix tool.

First, download and install the Realme GT Neo 5 SE PC Suite driver on your PC. Then you will need to download the PhoenixSuit tool and then launch it.

Now, on the toolbar, click “Tools” and select “Data Package Download” from the drop-down list.

Then move to download the firmware for your dead Realme GT Neo 5 SE and save it in a new Folder. Once done, go back to the Phoenix tool window and click on “File” and select “Open Product”.

Simply, feed in the details and then click “OK”.

After this, click on “Flashing” and select “Firmware update” and then browse to select the appropriate product code and then click “OK” again.

Then move on to select “Dead Phone USB Flashing” from the Firmware Update Box.

Lastly, just click on “Refurbish” and connect your phone to the PC using a USB cable.

That was it, the flashing process may take up to a few minutes after which your dead Realme GT Neo 5 SE will restart automatically.

Part 6: How to flash a dead phone that won’t turn on via factory reset?

Using tools for flashing Android devices can be a solution; however, it is heavily restricted to the Realme GT Neo 5 SE device models. For a generalized solution, there can be other options that you can go with. Factory resetting an Android device by putting it in Recovery Mode is one way. To know how to flash a dead Android phone using factory reset, go through the steps featured below:

Step 1: To initiate the process, you will have to put your Realme GT Neo 5 SE in Recovery Mode. Generally, Android phones are put in Recovery Mode by holding the “Power” and “Volume Up” keys for a few seconds after turning them off. The key combinations can vary according to your Realme GT Neo 5 SE.

Step 2: As the Android boot menu opens on your screen, use the “Volume Down” and “Volume Up” keys to scroll up and down the menu. On accessing the “Wipe Data/Factory Reset” option, use the “Power” key to select the particular option.

Step 3: Continue to select the “Yes” option for confirming the factory reset of the Android device. The phone will automatically reboot after successfully factory resetting.

Part 7: How to flash a dead Android phone by checking screen faulty

The screen of your Realme GT Neo 5 SE may be faulty, due to which it is not launching. While seeking the right way of how to fix a dead Android phone, you can force restart your phone using the Volume buttons according to your device model.

If the Android vibrates on restarting and the screen does not lighten up, the problem can be directed to a hardware fault. The screen is broken and needs physical assistance to resolve the issue.

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Part 8: How to fix a dead Android phone by changing the battery

Another solution that can help you fix the dead Android phone is changing its battery. The battery of an Android device can last up to 3 years. When its capacity drops to a bare minimum, it is best to change the battery of your Android. Upon trying to restart your Realme GT Neo 5 SE, if it does not, you might need to replace your battery. All Android phone batteries are removable, which should be regulated with proper supervision.

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Part 9: How to repair dead Android phone by contacting official support

If you are unable to discover any proper solution for how to flash dead Android phones, you might have to consult the respective customer support of the Android phone manufacturers. Consult customer support to discover why the phone is dead and how it can be flashed. The respective personnel will assist you in resolving the issue, which might require monetary input from your side.

Conclusion

A dead Android phone might be the cause of worry, but the techniques given above to flash your dead Android device safely are very helpful. These methods have been tried and tested by users all over the world and thus, we recommend them to you. If your phone is dead or has become unresponsive, do not panic. Depending on your phone’s brand, here are ways to guide you on how to fix the dead Android phone and how to flash dead Android phone using PC.

It has been observed that Wondershare Dr.Fone – System Repair (Android) assists in the best way. Resolve all your concerns involving your dead Android phone and flash it to make it operable again.

Carefully follow the instructions given, and you will be able to reboot your dead Android phone successfully.

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