How to Fix Android.Process.Media Has Stopped on Motorola Edge 2023

Like any other technological system, Android is not without its fair share of problems. One of the most common issues that Android users face is the android.process.media error. If you have encountered this problem lately, you don’t need to worry, this article will clearly explain what exactly causes this error and how to fix it safely.

Part 1. Why this error pops up?

There are several reasons why this error can occur repeatedly and it is worth noting the various reasons why this happens so that you can avoid the problem in the future. Some of the most common ones include:

• 1. Moving from one custom ROM to another can cause this error to occur
• 2. A failed firmware upgrade may also be to blame
• 3. A virus attack can also result in this error among many others
• 4. Restoring apps via a Titanium backup is also a major cause
• 5. Failure of certain apps such as the download manager and the media storage

Part 2. Back up your Android Data First

It is always a good idea to back up your data especially before embarking on any attempt to fix any problem with your device. This way you will always have your data with you just in case something goes wrong and you lose all your data. Wondershare Dr.Fone will help you easily back up your Motorola Edge 2023. The application will allow you to back up your device with a few clicks and you can restore what you want from your backup .

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Follow the steps below to learn how to back up your phone in steps.

Step 1. Download, install, and run the program

Click the “Start Download” button above to get the software installed on your computer. Then run it. The primary window of the software looks like below.

Step 2. Connect your device

Then connect your Motorola Edge 2023 to the computer and make sure that it can be recognized by your computer. Then click on “My Backup” on Dr.Fone.

Step 3. Begin to backup

When your device is displayed on the window of the program, click “Back Up Now “ to begin. The rest will be done by the program.

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Part 3. How to Fix “Android. Process. Media” Error

With a full backup of your Motorola Edge 2023, you can now embark on a mission to fix the error. There are several methods to clear this error. We have outlined three of the most effective solutions here.

Method 1: Ensure app and system updates

Updates often include patches for known issues and vulnerabilities. Ensuring that both apps and the system are up to date can resolve many potential problems.

Step 1: Visit the Google Play Store to check for available app updates.

Step 2: In “Settings,” go to “System” > “Software Update” to check for system updates.

Method 2: Reset app preferences

App preference settings might sometimes lead to conflicts or anomalies. Resetting these settings can revert apps to their default state, resolving potential issues.

Step 1: Go to “Settings” on your device.

Step 2: Access “Apps.”

Step 3: Tap the menu icon in the upper-right corner and select “Reset App Preferences.”

Method 3: Clear the cache and data on your device

Step 1: Go to Settings> Applications> Manage Applications and find the Google Services framework.

Step 2: Next, find Google Play from the same Manage Applications page.

Step 3: Tap on it and then Tap on clear cache.

Step 4: Press the back button to go back to the Google Services framework and then choose Force stop > clear cache > OK

Step 5: Next you need to open Google Play and when presented with an error, click OK

Step 6: Turn off the Motorola Edge 2023 device and then turn it back on. Go to the Google Services framework again and turn it on to see if the issue has been resolved.

Method 4: Check Google Sync & Media Storage settings

Step 1: Go to Settings > Accounts and Personal> Google Sync and uncheck all the checkboxes to stop the Google Synchronization.

Step 2: Disable and Clear all Media Storage data by going to Settings> Apps> All Apps. Find the Media Storage> Clear Data> Disable

Step 3: Use the same method as above to clear the Download Manager data

Step 4: Turn off your device and then turn it on

This Should clear the error message for good.

Method 5: Boot your device into safe mode

Safe mode can temporarily disable third-party apps, allowing only core system apps. This detects if a third-party app causes the “Android process media keeps stopping” error. If the problem disappears in safe mode, a third-party app might be the cause. Uninstalling it can restore normal function. If the problem persists in safe mode, a deeper system issue might exist, needing further investigation or support.

Method 6: Fix the error by using a dedicated repair tool

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• Supports all the new Motorola Edge 2023 devices like Galaxy S8, S9, S22, etc.
• Step-by-step instructions provided. No technical skills required.

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Step 1. Connect your Motorola Edge 2023

After launching Dr.Fone, click on “System Repair” from the main window.

Then connect your Motorola Edge 2023 with the correct cable and choose “Android” > click “Start”.

In the Motorola Edge 2023 device information interface, remember to select the correct information. Then confirm the warning and click “Next”.

To confirm the Android repair may erase all data on your device, you need to type in “000000” to proceed.

Step 2. Repair your Motorola Edge 2023 in Download mode.

Read and follow the guide here to boot your Motorola Edge 2023 in Download mode.

Then click “Next” to start downloading the firmware.

It may take a while, so you could have a cup of coffee to wait for the repair process completed.

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Method 7: Factory Reset your device

If the above steps fail, you might need to perform a factory reset. A factory reset restores the Motorola Edge 2023 device to its initial state, which can eliminate many problems, but it will also erase all data. Ensure you back up your important data before proceeding.

Method 8: Seek Manufacturer Support

If the problem persists after trying the above steps, it could be related to specific device or software issues. It’s advisable to contact your device manufacturer’s support team for more detailed guidance and assistance.

It is our hope that when faced with this fairly common error, you will not panic. This is a fairly mild issue that can easily be fixed as we have seen above.

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How To Fix Unresponsive Touch Screen on Motorola Edge 2023

With the increase in our reliance on smartphones, having touchscreen problems on your device can be annoying. Sometimes, it’s even more frustrating than a physically broken screen because you don’t know where the issue is coming from.

If your touchscreen is malfunctioning or doesn’t work correctly, you cannot interact with your device. On this page, you’ll learn general phone touch problems on Android and how to get rid of them. Now explore the article to learn more.

Part 1: Why Is My Android Experiencing Touch Screen Problems

Below are some of the most common reasons you’re experiencing touch problems on your Android smartphone.

• The touchscreen problemfreezes your phone, lags, or hangs.
• Some parts of the screen work fine, but some don’t.
• Your screen responds inaccurately (typing “a” gets you “q” or “z”).
• The touchscreen is automatically operating itself, resulting in ghost touch.
• It doesn’t respond to any taps, and the phone’s screen has stopped working.
• The device is physically damaged, or the screen is cracked or broken.
• Outdated devices are prone to the black/white/blue screen of death.

Part 2: Tips, Fixes, and Workarounds To Fix Your Motorola Edge 2023 Touch Problems

If any of the outlined reasons above are the cause of your touch screen malfunctioning, here are some solutions to fix it.

Method 1: Remove the Screen Protector and Phone Case

Some phone cases and screen protectors cause touch problems on your Android screen. This issue is prevalent if you recently changed your phone case or screen protector. It may be due to incompatibility, but you should remove them to see if your phone starts responding again.

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Method 2: Clean Your Android Smartphone

A touchscreen malfunctioning can also be a sign of a dirty display. Since the screen relies on contact between your fingers and the touchpad to perform actions, this also applies to foreign particles such as dirt, debris, smudges, oil, and more. Clean your touchscreen with wipes or a soft cloth by gently wiping over the screen.

Method 3: Stop Using Your Android Device for a While

Touch problems also arise due to abnormal temperature changes. Your phone might experience ghost touch if it’s too cold or hot. For your screen to function correctly, it needs to be in a temperate environment. Remember to take breaks between phone usage, especially when the phone gets too hot. Avoid using your device under hot conditions, direct sunlight, or anything affecting your phone’s normal temperature.

Method 4: Restart Your Android

Performing a reboot sounds trivial with such a complicated issue. But sometimes, it’s often the most successful way to fix a touchscreen problem on an Android device. Restarting your Android shuts down and resets all background services, which may have led to your issue.

To restart your Android, press and hold the Power button for several seconds to switch off your phone. In other smartphones, you may need to hold down the Power button as well as the Volume Down button at the same time.

Method 5: Factory Data Reset Your Android

Before attempting to have your device checked for any hardware defects, you should try completing a Factory Reset. To do this, go to Settings > Backup and Reset. Next, tap on Factory data reset > Delete all.

Performing a Factory Data Reset will erase all your data and restore your device to its factory default settings. Creating a backup before doing this step is recommended, as you will lose all your personal data once the process starts.

Method 6: Put Your Android into Recovery Mode

If all else fails, placing your Android into Recovery Mode should be a last resort. Doing this method works similarly to the method above. You should perform this method if the screen is unresponsive and only the buttons on your Android are functional. Here’s how.

Note

Placing your Android into Recovery Mode is different depending on your Android smartphone. Refer to your owner’s manual to see which method is right for your Motorola Edge 2023.

Step 1A: Press and hold the Power button and Volume Down buttons at the same time. Continue holding both buttons until the screen starts.

Step 1B: If your Motorola Edge 2023 still has a Home button, press and hold the Home button and the Power button at the same time. Continue holding them until the screen starts.

Step 1C: If step 1A did not put your Android into Recovery Mode, press and hold the Power and Volume Up and Down buttons simultaneously. Continue pressing all three until the screen starts.

Step 2: Use the Volume buttons to navigate the choices, select Wipe data/factory reset, and confirm your choice with the Power button.

Step 3: Wait for the process to complete and for your Motorola Edge 2023 to restart automatically.

Method 7: Replace Your Android Touchscreen

If doing all the earlier workarounds and fixes couldn’t resolve the touchscreen problem, it could be the screen itself. While replacing the touchscreen yourself is possible if you have the technical know-how, it’s still best to bring it to a professional to prevent further damage. You should have your Motorola Edge 2023 checked by a technician if the screen is getting weak, has water damage, or has failing screen components.

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Method 8: Bring it to an Authorized Service Center

Your phone touch problem might not be caused by the screen, even when you had it replaced. If your Android is still unresponsive, it’s best to bring your smartphone to an authorized service center or directly to the phone manufacturer, especially when all efforts are exhausted.

Part 3: How To Fix Android Touch Problem With an Alternative

If all the general phone touch problems on your Motorola Edge 2023 persist, you should strongly consider Wondershare Dr.Fone to do the job. The program can fix all Android system issues without any required skills. Problems caused by the operating system or software, such as the black screen of death, boot loop, ghost touch, and more, are done within less than 10 minutes with the program.

Key Features

Dr.Fone – System Repair (Android) has many features you can immediately take advantage of. Here are some of them below.

• Fix All Android Problems In Minutes

Wondershare Dr.Fone allows you to fix all touchscreen problems on your smartphone within less than 10 minutes. Moreover, it has a high success rate making it one of the most reliable tools available today.

• Supports up to 1000+ Android Models

The program supports almost all Motorola Edge 2023 models and other Android devices, whether unlocked or from a carrier. Dr.Fone is equipped with all the proper firmware to flash your Motorola Edge 2023 with just a few clicks. In addition, it has handy on-screen instructions to help you complete the whole process with ease.

Pros and Cons

Here are the pros and cons of using Dr.Fone – System Repair (Android) to know if you’re still undecided.

Pros

• The user interface is clutter-free, making it highly beginner-friendly.
• The fast processing time to fix your Motorola Edge 2023 means you can do more in less time.

Cons

• The free version only works until you see if your Motorola Edge 2023 is compatible with the app. You will be required to enter a valid license once you initiate the repair process.
• If you own an iOS device, you’ll have to get the iOS version.

How To Fix Black Phone Screen With Wondershare Dr.Fone

Follow the step-by-step guide below to start fixing general phone screen problems on Android using Wondershare Dr.Fone.

Step 1: Download and install Wondershare Dr.Fone on your computer. Next, launch the program and connect your Motorola Edge 2023 to your computer.

Step 2: Click Start to initiate the setup on a new window. From there, select the Brand, Name, Model, Country, and Carrier of your Motorola Edge 2023 and click Next.

Step 3: Follow the on-screen instructions on the main program window to initiate the repair process. After that, wait for your Android smartphone to return to its original state.

Part 4: FAQs

Here are some FAQs you should remember when experiencing phone touch problems.

1. Does a Cracked Screen Affect Touch on an Android?

If you continue using a smartphone with a cracked screen, there are several implications. Your device will be vulnerable to further damage and might develop touchscreen problems,and your sensors will gradually begin to malfunction. The capabilities of your device are also compromised the longer you delay repairing it. Moreover, a cracked screen can put your fingers at risk of injury due to potential glass splinters.

2. How Do I Temporarily Fix a Cracked Screen?

If you can’t take your cracked screen to a repair shop, apply a small amount of vegetable oil or petroleum jelly to the screen. Doing this will not fix the issue but will make the cracks less noticeable. On the other hand, you can also apply a screen protector to safeguard your phone against further damage. The screen protector slows down or prevents the cracks from getting worse.

3. Can I Use Dr.Fone for Free?

You can download and install Dr.Fone – System Repair (iOS) or (Android) for free to evaluate the program’s offerings. You can do the first few steps to see if the app supports your device. However, you need to get the full version and enter a valid license code to repair your smartphone.

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Conclusion

If the touchscreen is malfunctioning on your smartphone, one of the fixes above should help solve the problem. If it did not solve the issue, consider using Dr. Fone – System Repair for iOS or Android when you need an all-in-one solution to all your phone screen problems.

However, if your screen is broken or cracked, going to an authorized service center is still your best bet, especially when your screen urgently needs a replacement. Delaying it further may hurt your wallet in the long run, so it’s best to fix it as soon as possible.

What to Do if Google Play Services Keeps Stopping on Motorola Edge 2023

Is the annoying Google Play Services error constantly popping up on your phone? Is it happening while reading, gaming, or browsing social media?

The error constantly plagues thousands of Android users, and it can be incredibly frustrating when you’re using the phone for something important or doing something entirely unrelated to the Google Play app.

Oddly enough, the “Unfortunately, Google Play Services has stopped.” error isn’t severe – you can fix it with a few general and easy-to-do fixes, a factory reset, or a system repair. Below, you’ll find info about why it’s happening and a list of ten possible solutions.

Why Am I Getting the Message “Google Play Services Keeps Stopping?”

Computers and phones often speak in error codes and apps that stop working. Even minor connectivity issues can cause these problems, leaving you wondering what’s wrong with your device or displaying the “Unfortunately, Google Play Services has stopped working.” error message.

Software errors are another set of problems that can also cause this issue. Namely, an average phone user has at least 40 installed apps, and sometimes these apps don’t play well together. They generate problems or steal resources from each other, such as RAM, causing crashes and errors.

There’s also the issue of wrong app versions. Although each Android phone uses the Android operating system, these systems can be vastly different, and the apps built for them can be made to be phone-specific and only run on a specific phone model.

That’s also the case with Google Play Store and Google Play Services.

Why Google Play Services Keeps Stopping

The Google Play Services keeps stopping error is an infamous one, and it can appear for various reasons and even on brand new phones. However, these causes can be categorized into three groups, which are:

1. Network Issues
2. Software Errors
3. Wrong Play Services Version

Regardless of what’s causing the issue on your phone, we’ve compiled a list of ten possible solutions, and you can find those below.

Solutions to Try When Google Play Services Keeps Stopping

There are many solutions for the issue of Google Play Services that keeps stopping. We’ve listed the most famous and effective ones, and you’ll find them below in no particular order. Try them out and see whether they fix the issue.

1. Do a Factory Reset

A factory reset on any smartphone removes all your data on the phone’s internal storage and can even wipe your SD card clean if you select the option. Before you reset your phone to factory settings, ensure you’ve backed up all your essential apps and files. When you’re ready, you can do a factory reset by following these steps:

• Step 1: Go into Settingsand search for “reset.”
• Step 2: Choose Factory reset.
• Step 3: Tap the Erase all dataor Reset device at the bottom, whichever button is there.

![android factory reset](https://images.wondershare.com/drfone/article/2023/06/fix-google-play-services-keeps-stopping-2.jpeg)

• Step 4: Input your password and confirm the action.

Your phone will now restart and start the reset process. Once the factory reset completes, your phone will look brand new, and you’ll need to install all your apps again. Moreover, your Google Play Services app will likely get fixed by this, too.

2. Update Your System

As keeping your phone’s system and apps updated to the latest possible version is essential and recommended for the best performance and highest efficiency, you can try updating it to see whether it fixes your Google Play Services error. Here’s how:

• Step 1: Open the Settings
• Step 2: Head into System> System update.
• Step 3: If there’s an update available, click it and go through the process of updating your phone’s system.

Restarting your phone after an update, even if it doesn’t restart itself, is highly advisable, ensuring that the new updates apply without issues.

3. Revert to the Previous Version

As we’ve discussed the wrong Play Services versions above, it’s worth noting that sometimes even the developers can make mistakes and roll out the wrong version for your phone. So, if you notice that the phone is getting the error after you’ve updated Google Services or the Play Store, you can quickly revert to the previous version, and here’s how:

• Step 1: Head into Settings> Apps > Google Play Services.
• Step 2: Press the Disablebutton at the bottom of the screen.
• Step 3: Restart the phone, repeat the process by clicking Enablethis time, and restart the phone again.

As these are system apps, you can’t remove them from the phone, and disabling them will only remove the updates, leaving you with a base version that came with your phone out of the box.

4. Uninstall the App’s Updates and Reinstall

Like reverting to the previous version, you can also try reinstalling updates to fix the Google Play Services has stopped working error. The process is similar to the one above, but we’ve still included the steps. Here’s how you can do that:

• Step 1: Go into Settings> Apps and find Google Play Services.

• Step 2: Tap it and press Uninstall Updatesat the bottom.

  

• Step 3: Exit the Settingsapp and restart the phone.

• Step 4: Open the Play Storeapp and head into the app’s settings by clicking your profile icon. Then scroll to the bottom, and tap Settings.

• Step 5: Find and tap the Play Store versionto update your Google Play Services.

As you’re already there, you might as well update all other apps after you tap Manage apps & device. That will ensure that older and not-up-to-date apps aren’t causing the issue.

5. Check Storage

Believe it or not, one of the leading causes of the Google Play Services issue is a phone overfilled with apps. Namely, if you have insufficient storage, the Google Play Store app will likely crash and display errors such as “Unfortunately, Google Play Services has stopped working.”

Head into your phone’s Settings and select Storage to see how your phone’s doing storage-wise. Deleting a few apps you don’t use and transferring your photo and video library to a PC is highly advisable if your phone’s storage space lacks gigabytes.

6. Do a System Repair

Although the other solutions here are general fixes that might help, a system repair might take a bit longer but will undoubtedly fix your issue. You can use the Wondershare Dr.Fone app to repair the system and eliminate the annoying “Unfortunately, Google Play Services has stopped working” error.

Moreover, Dr. Fone works on Android and iOS devices and can fix various phone issues, including boot loops, a white screen of death, a stuck phone, etc. That’s why we’ve included a guide on using it for an Android phone issue. Here’s how:

• Step 1: Launch the Wondershare Dr.Fone app on your PC and head into Toolkit> System Repair > Android.

  

• Step 2: Select the type of issue you want to fix > Start.

  

• Step 3: Select the make and model of your phone so that Dr.Fone can find the appropriate Android software.

  

• Step 4: Connect the phone to the PC via a USB cable and follow the on-screen instructions to put the phone into Download Mode. The instructions are available for both phones with and without the home button.

  

• Step 5: Select the appropriate Android firmware, download it, and hit Fix Nowafter it downloads.

  

• Step 6: Enter the code and hit Confirmto continue the system repair process. When it’s done, click the Done

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![confirm android system repair](https://images.wondershare.com/drfone/guide/android-system-repair-7.png)

That’s all it takes to do a system repair with Wondershare Dr.Fone. Give the software a few minutes to complete, during which your phone might restart a few times. Once it’s done, your Google Play Services app will undoubtedly work.

7. Clear Cache

The easiest and the most obvious fix for many Android apps is clearing the app’s cache. Here’s how you can do that for Google Play Services and Google Play Store:

• Step 1: Go into Settings> Apps and find the Google Play Store
• Step 2: Tap Storageand hit the Clear cache

![clear app cache](https://images.wondershare.com/drfone/article/2023/06/fix-google-play-services-keeps-stopping-10.jpg)

• Step 3: Repeat the process for the Google Play Services

If this doesn’t work, move on to another possible fix.

8. Check Date and Time Settings

Oddly enough, the Google Play Services app is prone to failure because of an incorrectly set time or date. That’s because Google’s servers constantly check these settings before issuing updates to the Motorola Edge 2023 devices, so you’ll need to ensure they’re correct beforehand. Here’s how:

• Step 1: Head into Settings> System > Date & Time.
• Step 2: Ensure that both “**Use network–provided time” and “Use network-provided time zone**” are toggled on.

![check date and time settings](https://images.wondershare.com/drfone/article/2023/06/fix-google-play-services-keeps-stopping-11.jpg)

• Step 3: If this doesn’t work, you can try repeating the process and manually setting the time and the time zone.

Once you check or change these settings, try using the Google Play Store app and check whether the issue is fixed. Restarting the phone after changing the settings is also highly advisable.

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9. Troubleshoot Your Internet Connection

Another regularly overlooked troublemaker is a poor internet connection. That’s because most apps nowadays are meant to work in online mode only, and losing connection or using a bad one interferes with the app’s functionality.

To test the internet connection on your Motorola Edge 2023, you should open a browser and head to a random internet page to see if it’s opening and whether there are any delays. If it’s working fine, your internet connection isn’t the problem.

10. Adjust Google Play Services Permissions

Although permissions rarely change, they can cause issues if you change them accidentally. These settings can be found in the same place where you would uninstall updates or clear the app’s cache, so you can use some of the steps mentioned above to check them.

Once inside Permission Settings, check whether the Google Play Services and Play Store apps have sufficient permission to do their jobs and whether any required permissions were recently removed. If so, grant these two apps their permissions back.

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Conclusion

Although it’s an incredibly frustrating error, the “Unfortunately, Google Play Services has stopped” message is more annoying than serious. We’ve explained why it happens, but we’ve also given you a list of solutions to fix it.

Our list includes various fixes, from simple ones, like deleting the app’s cache and ensuring your network works fine, to more serious ones, like doing a factory reset. Alternatively, you can do a system repair with the help of Wondershare Dr.Fone, which will certainly fix the problem, but it might be a bit more complicated than cache deletion.