How To Deal With the Tecno Spark 10 Pro Screen Black But Still Works?

With the advance of technology over the years, many of us rely on smartphones to communicate, work, and play. As such, it can be pretty concerning when your device begins to act strange like your phone screen suddenly went blank.

Whether you’re using an iPhone or an Android device, you’ll eventually encounter a problematic symptom like this. Therefore, this article will explore what to do when your phone screen goes black. After exploring below, you’ll learn the common causes of why your phone screen went black and how to fix it. Read on below to learn more.

Part 1: Why Did My Tecno Spark 10 Pro Screen Go Black but Still Works? Common Causes

Experiencing a cell phone blank screen is not exclusive to Android or iOS users. A phone screen not turning on happens all the time due to several factors that may or may not be out of your control. While they can be frustrating, here are some common causes you should know as to why your phone screen went black but still works.

A Drained Battery

The first thing that comes to mind when your phone screen suddenly goes black is you have a drained battery. Even though this is obvious, it’s still important to mention, as this is usually what most people encounter. To fix this problem, plug your smartphone into a charger and wait for your device to turn on again. If it works, then you just prevented a rather annoying experience.

App Troubles

If your phone is working, but the screen is black, there’s also a high probability that you are having an isolated issue with a particular application. An app could be loading something, which often happens for streaming apps such as YouTube, Netflix, Prime, and more, especially if you have slow internet connectivity.

Software Issues

A potential reason why your phone screen went black but still works could be because of your smartphone’s software. This problem suggests that your Tecno Spark 10 Pro is crashing, potentially freezing your device if not addressed immediately. If this is the cause, then your device is likely experiencing a critical system error, and you should directly try to reboot your phone.

Hardware Problem

If you dropped your phone, there’s a high chance the LCD connectors went loose due to the physical impact. If this happened to you, the phone might be working, but the screen is black due to the LCD cable dislodging. Another issue could be your phone got exposed to extreme temperatures. This can also cause a black screen but your phone is still on.

Part 2: How To Fix Black Screen on Your Phone

Here are four valuable methods you should know on what to do when your phone screen goes black on your iPhone or Android smartphone to get them working again.

Method 1: Force Restart your Android/iOS Smartphone

If your phone screen is black but still works, force restarting it is the easiest way to fix it. The following are the detailed steps for both Android and iOS devices.

How to Force Restart your Android Device

Here is how you force restart an Android device when your phone screen doesn’t turn on.

Step 1: Press and hold the Power and Volume Down buttons simultaneously.

Step 2: Hold the same buttons until your device restarts, and display the phone’s logo.

How to Force Restart your iOS Device

If you own the latest iPhone models, here are the method of restarting it from iPhone 8 up to 14.

Step 1: Press and immediately release Volume Up. Next, press and immediately release Volume Down.

Step 2: Press and hold Sleep/Wake until you see the Apple logo.

Note

If you own an iPhone 7, press and hold the Side button and Volume Down simultaneously until you see the apple logo.

Method 2: Uninstall or Update Outdated Applications

In some cases, your phone screen is black but still works because of installing incompatible apps on your iOS/Android device. If the installed app is frequently crashing, it may be the source of a blank cell phone screen. Uninstall the problem app to see if the black screen disappears or not.

Method 3: Inspect the LCD Connectors

If your phone screen goes black but still works, you should inspect the logic board to the LCD screen to see if it has become disconnected. It is common for smartphones that often get dropped a few times. It’s best to plug the connectors back to regain your screen’s functionality.

However, this requires technical know-how. It’s better to seek help from a professional as you could risk causing more damage to your device if you don’t know what you’re doing.

Method 4: Perform a Factory Reset

If all the methods above did not solve your problem, the last resort you can take is to perform a Factory Reset. This method works on Android and iOS smartphones and erases all your data. It is the quickest way to try to fix why your phone screen went black. Here are the steps.

For Android Users

If you’re on Android, tap Settings > Backup and Reset. Tap on Factory data reset > Delete all to initiate the factory reset.

If you cannot do this, here’s how to perform a factory reset manually using Recovery Mode.

Note

The process of booting into Recovery Mode is not the same across all Android devices and depends on the manufacturer and model of your phone. Refer to your owners manual to see which method is the right one for your Tecno Spark 10 Pro.

Step 1A: Press and hold the Power button and Volume Down buttons simultaneously and continue holding until the screen starts.

Step 1B: For Android devices with a Home button, press and hold the Home button and the Power button and continue holding until the screen starts.

Step 1C: Press and hold the Power button as well as the Volume Up and Volume Down buttons simultaneously and continue holding until the screen starts.

Step 2: Use the Volume buttons to navigate the choices and select Wipe data/factory reset and confirm your choice with the Power button.

Step 3: Simply wait for the process to complete and wait for your Tecno Spark 10 Pro to restart automatically.

F****or iOS Users

Step 1: For iOS users, meanwhile, tap Settings > General > Transfer or Reset iPhone.

Step 2: Next, choose Erase All Content and Settings. Check the list of items you want to remove.

Step 3: Tap Continue and enter your iPhone passcode. A message warns you that the process will delete all media and data and reset all settings.

Step 4: Tap Erase iPhone to confirm. You’ll be asked to type in your Apple ID and password if Find My is active. Enter your password and tap Erase.

Part 3: How To Fix Black Screen Phone With an Alternative

If your phone screen went black but still works and doing the methods above did not solve the issue, you can use Wondershare Dr.Fone for iOS and Android as a last resort. It’s one of the most popular smartphone repair tools today, enabling you to fix all kinds of annoying scenarios. These include black screen, boot loop, white screen of death, bricked iOS or Android device, and more.

Key Features

Dr.Fone – System Repair for iOS and Android has fantastic features you can immediately take advantage of. Here are its key features below.

Fix all Android and iOS Problems in Minutes

Dr.Fone – System Repair can fix all kinds of issues on your Android/iOS, such as a black screen, white screen of death, screen freeze, boot loop, or recovery mode. All of this can be done within less than 10 minutes to save you precious time.

Supports up to 1000+ Android Smartphones and the latest iOS

All iOS versions, including the latest iOS 16 and iOS 16 beta, are fully supported by Dr.Fone – System Repair. The app handles all your smartphone issues without data loss to secure your info. On the other hand, if you own an Android, the app supports up to 1000+ Android smartphones, making it highly versatile for Android owners.

Tech Specs

Dr.Fone – System Repair (Android)’s minimum system requirements for your computer are listed below.

Computer OS	Android
Windows 11, 10, 8.1, 8, 7	Android 2.1 and up to the latest

Meanwhile, here are the system requirements for Dr.Fone – System Repair (iOS).

Computer OS	iOS
Windows 11, 10, 8.1, 8, 7	Supports all iOS versions, including the latest iOS 16 and iOS 16 beta
macOS 12, 11, 10.15, 10.14, 10.13, 10.12, 10.11, 10.10, 10.9, 10.8

Pros and Cons

If you’re still undecided about Dr.Fone – System Repair, here are its pros and cons.

Pros

Fone – System Repair for iOS and Android has a clutter-free and beginner-friendly user interface. It’s easy to understand and use, so you can start immediately.
Both the iOS and Android versions finish the repair tasks within less than 10 minutes to save you time.

Cons

Each version for each OS is sold separately.
The free version works up to your device’s compatibility. Once you start the repair process, the app will ask you for a valid license key.

How to Fix Black Phone Screen With Dr.Fone – System Repair

Here’s how to fix your phone screen with Dr.Fone – System Repair on iOS/Android.

Step 1: Download and install Dr.Fone – System Repair for iOS or Android. Next, open the program and connect your smartphone.

Step 2A (For iOS): Choose the correct model of your iPhone for the program to be able to download the appropriate firmware package.

Step 2B (For Android): Click Start. On the next window, choose the Brand, Name, Model, Country, and Carrier of your smartphone, then click Next.

Step 3: Follow the on-screen instructions provided on the main program window and wait for the repair process to complete.

safe & secure

4,262,204 people have downloaded it

Conclusion

Our increasing reliance on smartphones has led to amazing advancements in new technologies. However, lingering issues such as your phone screen not turning on or your phone screen being black but still working are ongoing problems to many. That’s why learning how to prevent these events is essential to take care of your smartphone.

Doing all the recommended methods above usually solves the case. If the different fixes don’t work for you, Dr.Fone – System Repair for iOS and Android can help resolve all your problems within less than 10 minutes. You can download it for free on Windows and Mac to test it yourself.

Tecno Spark 10 Pro Bootloop Problem, How to Fix it Without Data Loss

Have you, like many other users, faced the bootloop Android problem and wondered what exactly is Android boot loop. Well, Android boot loop is nothing but an error that makes your phone switch on itself every time you manually turn it off. To be precise, when your Tecno Spark 10 Pro does not remain switched off or powered off and starts to boot up automatically after a few seconds, it might be stuck in the boot loop Android.

An Android boot loop is a very common problem and is one of the first symptoms of a soft-bricked device. Also, when your device is experiencing Android boot loop issue, it does not start normally to reach the Home or Locked Screen and remains frozen at the Tecno Spark 10 Pro device’s logo, Recovery Mode or a lit-up screen. Many people fear losing their data and other files due to this error and thus, it is a very confusing situation to be in.

We understand the inconvenience caused, therefore, here are ways to tell you how to fix the bootloop problem in Android devices without losing any important data.

However, before moving on, let us learn a little about the causes for the Android boot loop error.

Part 1: What might cause the bootloop issue on Android?

Android boot loop error might seem weird and unexplainable but it occurs because of some specific reasons.

Firstly, please understand that it is a misnomer that boot loop error occurs only in a rooted device. Boot loop Android error can also occur in a stock device with the original software, ROM, and firmware.

In a rooted device, changes made, such as flashing a new ROM or customized firmware which are not compatible with the Tecno Spark 10 Pro device’s hardware or existing software, can be blamed for the boot loop problem.

Moving on, when your device’s software is unable to communicate with the system files during the start-up process, Android boot loop problem may arise. Such a glitch is caused if you have recently updated the Android version.

Also, corrupt App update files may also cause the bootloop Android issue. Apps and programs downloaded from unknown sources bring in a particular type of virus that prevents you from using your device smoothly.

All-in-all, Android boot loop error is a direct outcome of when you try to tamper with your device’s internal settings.

Hence, if you are looking for ways to guide you about how to fix boot loop issue, you will have to revamp the Tecno Spark 10 Pro device internally by either resetting it or adopting a recovery method.

Read on to know more about how to fix the bootloop error without any data loss when your device suffers from the bootloop Android problem.

Part 2: One click to Fix Android Bootloop without factory reset

If you are trying to figure out how to fix boot loop, the first option you have is the one-click fix to Android Bootloop which involves using the Dr.Fone - System Repair software.

This is designed to repair any data corruption on your device and restores your firmware to its usual working condition.

Dr.Fone - System Repair (Android)

One click to fix boot loop of Android

#1 Android repair solution from your PC, can fix a wide range of Android system issues, such as boot loop, black screen, etc.
The software requires no technical expertise, and anybody can use it
A one-click solution when learning how to fix Android boot loop
Not require root Android phones.
Works with most Tecno Spark 10 Pro devices, including the latest Tecno Spark 10 Pro phones like S22
Simple and easy-to-use user interface

4,689,059 people have downloaded it

To help you get started, here’s a step-by-step guide on how to use Dr.Fone - System Repair.

Note: This method can erase data on your device, including your personal files, so make sure you’ve backed up your device before proceeding.

Step #1 Download the Dr.Fone - System Repair software from the website and install it onto your computer.

Open the software and select the System Repair option from the main menu to fix the Android bootloop error.

Step #2 Connect your Tecno Spark 10 Pro to your computer using the official cable and select the “Android” option from the three menu items. Click “Start” to confirm.

You’ll then need to input the Tecno Spark 10 Pro device information, such as your carrier info, device name, model, and country/region in order to ensure you’re downloading and repairing the correct firmware to your phone.

Step #3 Now you’ll need to put your phone into Download Mode to remove the Android bootloop.

For this, you can simply follow the onscreen instructions for both phones with and without home buttons.

Click “Next”, and the software will begin downloading the firmware repair files.

Step #4 Now you can sit back and watch the magic happen!

Make sure your computer stays connected to the internet, and your device stays connected to your computer throughout the entire process. Once the firmware has been downloaded, it will be automatically installed onto your mobile device, removing the boot loop Android error.

You’ll be notified when the process is done and when you can remove your device and start using free from the boot loop Android error!

safe & secure

Part 3: Soft reset to fix Android bootloop issue

When your device is stuck in Android boot loop, it does not necessarily mean that it is bricked. Boot loop might be occurring due to a simpler problem which can be fixed by turning off your device. This sounds like a home remedy for a serious problem but it works and resolves the problem most of the time.

Follow the steps given below to soft reset your device:

Turn the Tecno Spark 10 Pro device off and take out its battery.

If you cannot take the battery out, let the phone be off for about 3 to 5 minutes, and then turn it back on.

Simply performing a soft reset on your device can help you if you are looking for solutions for how to fix the bootloop issue. This a very useful method as it does not result in any kind of loss in data and protects all your media files, documents, settings, etc.

In case the Tecno Spark 10 Pro device does not turn on normally and is still stuck in the bootloop Android problem, be prepared to use the troubleshooting techniques given and explained below.

Part 4: Boot into Safe Mode to fix Android boot loop

Booting your Tecno Spark 10 Pro into Safe Mode is a useful troubleshooting step to fix boot loop issues caused by third-party apps. When in Safe Mode, the Tecno Spark 10 Pro device will start up with only essential system apps, and any downloaded apps that might be causing conflicts won’t run. Here’s how you can boot your Tecno Spark 10 Pro into Safe Mode to address the boot loop problem:

Step 1: Power Off Your Device

Hold down the power button until it turns off completely.

Step 2: Access Safe Mode

To enter Safe Mode, follow these steps based on your device model:

For most Android devices: Press and hold the power button to turn on your device. As soon as the manufacturer’s logo appears, press and hold the Volume Down button until the Tecno Spark 10 Pro device finishes booting. You should see “Safe Mode” displayed in the bottom left or right corner of the screen.
Some devices might require slightly different key combinations. Refer to your device’s user manual or perform an online search for the specific method to enter Safe Mode for your model.

Step 3: Observe the Tecno Spark 10 Pro device

Once your device has booted into Safe Mode, use it for a while to see if the boot loop issue persists. If the boot loop doesn’t occur in Safe Mode, it indicates that the problem is likely caused by a third-party app.

Step 4: Identify and Uninstall Problematic Apps

Now that you’re in Safe Mode, it’s time to identify the troublesome app. Start by uninstalling recently installed apps one by one until the boot loop problem is resolved. After each uninstallation, restart your device normally to check if the boot loop still occurs. Continue this process until you find the problematic app.

Step 5: Restart Normally

Once you’ve identified and uninstalled the problematic app, restart your device normally to exit Safe Mode. Your Android device should now start up without getting stuck in a boot loop.

By following these steps and using Safe Mode to isolate problematic apps, you can effectively troubleshoot and resolve boot loop issues on your Tecno Spark 10 Pro.

Part 4: Factory reset to fix Android bootloop issue

Factory reset, also known as Hard Reset, is a one-stop solution for all your software resulting in issues. Android boot loop being such problem, can be easily overcome by performing a factory reset.

Please note that all your device’s data and settings will be deleted by adopting this method. However, if you have a Google account signed in on your Tecno Spark 10 Pro, you will be able to retrieve most of your data once the Tecno Spark 10 Pro device turns on.

To factory reset your Android boot loop device, you must first boot into the Recovery Mode screen.

To do this:

Press the volume down button and power button together until you see a screen with multiple options before you.

When you are at the Recovery Mode screen, scroll down using the volume down key, and from the options given, select “Factory Reset” using the power key.

Wait for your device to perform the task and then:

Reboot the phone in Recovery Mode by selecting the first option.

This solution is known to fix the boot loop error 9 out of 10 times, but if you still can’t start your Tecno Spark 10 Pro normally, consider using a CWM Recovery to resolve the Android boot loop issue.

Part 5: Use CWM Recovery to fix bootloop on rooted Android

CWM stands for ClockworkMod and it is a very popular custom recovery system. To use this system to solve the boot loop Android error, your Tecno Spark 10 Pro must be rooted with CWM Recovery System which basically means CWM must be downloaded and installed on your device.

Furthermore, to use CWM Recovery to fix boot loop on rooted Android devices, follow the steps given below:

Press the home, power, and volume up buttons to launch the CWM Recovery screen.

Note: you might have to use a different combination of keys to enter into Recovery Mode, depending on your device’s model.

Scroll down using” the volume key to select “Advanced”.

Now select “Wipe” and choose to wipe “Dalvik Cache”.

In this step, select “Mounts and Storage” to click on “Wipe” or “Cache”.

Once this is done, make sure to reboot your Tecno Spark 10 Pro.

This process with successfully fix the Android boot loop error and not cause any loss of data stored on your device stuck in boot loop.

So the bottom line is that boot loop Android issue may seem like an irreparable error but it can be resolved by carefully following the techniques explained above. These methods not only tell you how to fix the bootloop problem but also prevent it from occurring in the future.

An Android boot loop is a common phenomenon with all Android devices because we tend to tamper with our device’s internal settings. Once the ROM, firmware, kernel, etc are damaged or rendered incompatible with the Tecno Spark 10 Pro device’s software, you cannot expect it to function smoothly, hence, the boot loop error occurs. Since you are not the only one suffering from the Android boot loop problem, be rest assured that the ways, given above, to combat it are recommended by users facing similar troubles. So, don’t hesitate and go ahead to try them on.

safe & secure

Tecno Spark 10 Pro Not Connecting to Wi-Fi? 12 Quick Ways to Fix

Nowadays, it’s pretty much essential to have your Tecno Spark 10 Pro or smartphone connected to the internet. Whether you’re watching videos, looking something up, or using any kind of app, you need the internet for these applications to function correctly.

This is why it can so annoying when it gets to a point where the internet connection isn’t working. However, the problem of a web page not loading correctly is just the tip of the iceberg.

There are plenty of problems you could experience, whether it’s the Wi-Fi network keeps disconnecting on its own without any warning, perhaps a security issue where the passcode or IP address isn’t being registered properly, or even if the connection is just being super slow, even if there’s no reason too.

Luckily, despite there being so many problems out there, there are also many solutions. Today, we’re going to share with you the complete definitive guide to help you get your Tecno Spark 10 Pro connected and free from problems and issues.

Part 1: Restart your Tecno Spark 10 Pro

Begin by powering off your Tecno Spark 10 Pro and unplugging your router. Wait for about a minute before plugging in the router and turning on your device. This simple reset can often restore stable connections and fix Android wifi not working.

Part 2: Turn on Airplane mode and turn off

Turn on Airplane Mode for a few seconds, then turn it off. This maneuver refreshes your device’s network connections and might rectify the Android not connecting to wifi issue.

Part 3. Check Wi-Fi Router settings

The third step you’ll want to take is making sure the internet router in your house is working properly and is actually sending internet data to your Tecno Spark 10 Pro. Of course, if you have other internet-enabled devices connected to the same router and they’re working fine, you know this isn’t the problem.

However, if you’ve got a problem with Wi-Fi not working on your Android and other devices in your home or office, you know you’ve got a router problem. Here’s how to solve it.

Go to your internet router and check the indicator lights
While this depends on your device, a green or blue light will mean the connection is good, whereas a red light indicates a problem
Press the Restart button on your router and wait ten minutes before reconnecting your device and connecting again
Call up your internet provider to see if there’s an internet connection issue in your area
Open your web browser and log into your router settings to ensure your Tecno Spark 10 Pro is connected to the Wi-Fi network and is allowed to send and receive data

Part 4. Boot your Android in safe mode

If you’re unable to connect to the internet, but other devices have no issues, you may find the issues is coming from within your Tecno Spark 10 Pro itself. Fortunately, there are ways you can see whether this is the problem.

The best way to do this is to boot your device in Safe Mode. The process for doing this will depend on the make and model of your Tecno Spark 10 Pro, but the basic process goes as follows;

Turn off your Tecno Spark 10 Pro by holding down the Power button and tapping Power Off. Wait a few minutes to ensure the Tecno Spark 10 Pro device is completely off
Press and hold the Power button to turn your phone on, but the press and hold both the volume up and volume down buttons at the same time
You will see the words ‘Safe Mode’ appear on your screen as the Tecno Spark 10 Pro device loads
Now you will be booted in Safe Mode. Try connecting to the internet again to see if it works

If your device connects to the internet while in Safe Mode, you’ll know you have a problem with an app or service that’s running on your device. If this is the case, you’ll need to go through your apps and delete them and then reinstall them one at a time until you find the app or service that is causing your internet problems.

Part 5. Check the Android Wi-Fi adapter

If you’re using a Wi-Fi adapter on your device to connect to the internet, you’ll need to make sure this is working. This could be an adapter on your Tecno Spark 10 Pro itself, especially if you’re using an older device, or if you’re using an adapter to boost the ranger of your router network.

You need to check both of these to make sure your connection is working properly.

If using an Android Wi-Fi adapter, make sure all the Tecno Spark 10 Pro device drivers are up to date, and if you’re using an app, make sure the app is updated, and all the settings allow an internet connection
If you’re using a router adapter, make sure it’s set up properly, and your Tecno Spark 10 Pro is connected to the adapter using the correct passwords. Try connecting another device to see if the internet connection is working on there
Whichever method you’re using, try disconnecting your Tecno Spark 10 Pro and forgetting the network, and then reconnecting and entering the right password to refresh the connection

Part 6. Check SSID and IP address on Android

To make a Wi-Fi connection work, your Tecno Spark 10 Pro needs to match two codes that connect and relate to your router to establish the connection and work correctly. These are known as the SSID and the IP address.

Every wireless device will have its own codes and making sure they’re matched to the network you’re connecting to is crucial to ensuring the internet is working on your Tecno Spark 10 Pro. Here’s how to check on your Tecno Spark 10 Pro to make sure everything is correct.

Tap the Settings menu option, followed by Wi-Fi on your Tecno Spark 10 Pro
Turn on your Wi-Fi network and connect it to your router
Find the router name (SSID) and make sure it’s exactly the same as the SSID written on your router
Once connected, tap the Wi-Fi network and you will see the IP address. Check both your phone and the router codes to make sure this number matches

When these numbers are matching, if your Android is still not connecting to wifi, you’ll know this wasn’t the problem.

Part 7. Fix Android system issues in one click

If none of the solutions above are working, this could indicate a real problem with the firmware and operating system of your Tecno Spark 10 Pro. Fortunately, a fast solution to get everything working again is to completely repair the software of your phone.

You can do this easily using powerful Android recovery software known as Dr.Fone - System Repair (Android) . This is the leading repair tool on the market and is designed to fix and repair any firmware and software problems you may be having.

Dr.Fone - System Repair (Android)

A one-click tool to fix Wi-Fi not working on Android

Can repair Android from any problem including the black screen of death
A trusted software application used by 50+ million people around the world
The most user-friendly mobile repair application available right now
Supports over 1,000+ Android models and devices
A world-class customer support team to help you whenever you need them

3,483,527 people have downloaded it

To help you have the best and the most accurate experience when using the Dr.Fone - System Repair (Android) application, here’s a complete step-by-step guide on how to use it.

Step One Make your way over to the Wondershare website and download the Dr.Fone - System Repair (Android) software. Install it onto your computer by following the on-screen instructions.

Once installed, connect your Tecno Spark 10 Pro to your computer using a USB cable, and open the software, click “System Repair”.

Step Two Click the “Android” option in the menu and then click “Start” to begin the Repair process.

Step Three On the next screen, go through the options and use the drop-down menus to make sure the information is correct for your individual device. Accept the terms and conditions of the software, and then click the “Next” button.

Step Four Confirm you want the software to carry out the repair process by typing the ‘000000’ code into the pop-up box and pressing Confirm. Make sure you read everything displayed in this box beforehand to know what’s happening.

Step Five Now put your phone into Download Mode by following the on-screen instructions, so your device is ready for the repair process. The method for getting your phone into Download Mode will vary depending on your device, so make sure you’re following the right instructions.

Step Six Once the software has detected your device in Download Mode, it will automatically begin the repair process. You need to make sure your device stays connected throughout this time, and your computer stays on.

The whole process is automatic, so you won’t need to do anything until it’s finished. Once completed, you can disconnect your phone and start connecting it to the internet as normal!

safe & secure

Part 8. Check the Wi-Fi connectivity on another phone

When experiencing problems with your Wi-Fi network, it’s worth noting the problem might not be with your phone, but rather the Wi-Fi network itself. This is why it’s important to make sure you check the connection on another device.

Of course, if you’re already using another phone on your Wi-Fi network, you know this isn’t the case. However, if you’re not sure, here’s what you need to do;

Get another Android or iOS phone or tablet
Open the Settings menu and connect to the Wi-Fi network you’re having problems with
Enter the password and connect to the network
Open a web browser on the phone and try loading a web page
If the page loads, you know the Wi-Fi network isn’t the problem
If the page doesn’t load, you know you’ve got a problem with your Wi-Fi network

Part 9. Change the password of the Wi-Fi

Each Wi-Fi network router will give the opportunity to choose and change the password you have to let devices connect to your network. It’s important you try changing this because you never know if someone else has accessed your network and could be blocking your device. Here’s how it works;

Log onto your computer and open your Wi-Fi settings
Depending on the brand and method of your individual router, navigate to the Wi-Fi password settings menu
Change the password to something complicated using all available digits and characters
Save the password and restart the router to disconnect all devices
Now connect your Tecno Spark 10 Pro to the router using the new password

Part 10. Reset network settings on Android

Just like the method above where you’ll be effectively resetting the network settings on your router, if this hasn’t worked, you’ll be able to reset the network settings on your Tecno Spark 10 Pro, hopefully removing the bugs and allowing you to connect.

Here’s how you can do this easily on your Tecno Spark 10 Pro;

From the home screen of your Tecno Spark 10 Pro, open the Settings menu
Tap the Backup & Reset option
Tap the Reset Network Settings option
Tap the Reset Network option
If you need to, enter the PIN number or passcode for the Android device, and the Tecno Spark 10 Pro device will confirm the reset has taken place
Reconnect your Tecno Spark 10 Pro to your Wi-Fi network for the changes to take effect

Part 11. Clear partition cache in recovery mode

As you continue to use your Tecno Spark 10 Pro, the partition cache will fill up with data your device needs and doesn’t need. However, by clearing your device’s partition cache, you can make clear up some space which should help your device have enough memory to connect to the internet.

Turn off your Tecno Spark 10 Pro
Turn it on by holding down the power button, volume button, and home button
When your phone vibrates, let go of the Power button, but continue to hold the volume button
When a menu is displayed, use the volume buttons to navigate the menu
Select the Android System Recovery option, followed by Wipe Cache Partition
Restart your device and connect to the internet

Part 12. Reset factory settings

If worse comes to worst, another option you have is to factory reset your Tecno Spark 10 Pro. As we’ve spoken about above, while using your phone from the day you started using it, your device will fill up with files and data which can become messy and causes bugs.

However, by factory resetting your device, you can start again from the factory default from which you first received it, ultimately clearing the bugs. Make sure you back up your device before proceeding because it will erase your personal files.

Open the Settings menu on your Tecno Spark 10 Pro
Navigate to System > Advanced > Reset Options
Tap the Reset phone option, and enter your PIN code if required
Tap Erase Everything
Wait for your phone to complete the process
Restart your device and connect to the internet

safe & secure

Change Location

How To Deal With the Tecno Spark 10 Pro Screen Black But Still Works? | Dr.fone